Returns, Replacement, Cancellation, Warranty & Delivery Policy (Interiorze)

1) Order Cancellation

• Change of mind: You may request cancellation within 24 hours of placing the order only if the item is not shipped and not in production / pre-production.
• After 24 hours: Cancellation may not be accepted or may be chargeable, depending on the production/shipping stage.
• How to cancel: Please raise a request via our Help Centre / Customer Support and share your Order ID.

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2) Damage / Defect / Wrong Product (Report Timeline)

If you receive a product that is damaged, defective, or different from what you ordered, please report it:

• Immediately at delivery: Inform the delivery team at the time of delivery.
• Within 3 days of delivery: Raise a complaint through our Help Centre with clear photos/videos.
• Fragile items: We may request an unboxing video for faster verification and support.

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3) Return & Replacement Eligibility

Return or replacement is applicable only if the product received is:

• Damaged
• Defective
• Incorrect / wrong item

Important timelines:

• The concern must be reported within 3 days of delivery.
• The return/replacement request must be initiated within 7 days from delivery

Not eligible if:

• The product is used, assembled, modified, or damaged after delivery.

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4) Product Condition Required for Return

To qualify for return/replacement, the product must be:

• Unused and in original condition
• With original packaging intact
• With tags, manuals, and accessories included (if any)

We may ask for visual proof and/or arrange an inspection. Return/replacement will be initiated only after verification that the issue is genuine.

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5) Resolution & Refund Policy

After verification, Interiorze may choose one of the following resolutions (depending on the issue and availability):

• Repair
• Replacement of a part
• Replacement of the full product

Refunds

• Refunds are generally not applicable under the Return/Replacement policy, as resolution is provided through repair/replacement.
• If a refund is approved in a specific case:
  • Pickup must be completed from your premises.
  • After items reach our warehouse, the refund is initiated within 2–3 business days.
  • Refunds are processed via original payment method / NEFT / other approved mode.
  • Returns/refunds are processed without deductions, wherever applicable.

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6) Warranty (36 Months)*

Our furniture comes with a 36-month warranty covering manufacturing and workmanship defects under normal household use.

Not Covered Under Warranty

• Normal wear and tear over time
• Cuts, scratches, or damage due to mishandling, impacts, or incorrect cleaning
• Incorrect installation/assembly done by the customer
• Damage caused by sunlight exposure (including upholstery fading/lightening)
• Cracks due to shifting/displacement of the product
• Wood damage due to water exposure
• Seasonal wood movement (expansion/contraction), natural grains, joint lines
• Upholstery fabric/seat covers (warranty applies to frame/mechanisms only, if any)
• Use of harsh chemicals or non-standard cleaning procedures
• Minor size variations up to 2 inches (industry tolerance)
• Unevenness up to 5mm due to flooring/surface variations

Warranty Becomes Void If

• The product is relocated from the original delivery address
• Installation/repair is done by any third party not authorized by Interiorze

Warranty Support

To claim warranty support, please raise a ticket via the Help Centre with your Order ID and photos/videos.

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7) Delivery & Installation

• Our team will coordinate with you for smooth delivery and installation.
• Free delivery is applicable for the first delivery attempt only. Missed delivery may attract additional visiting charges.
• In buildings without a service lift, delivery may be limited to the ground floor.
• Extra charges may apply for weekend delivery or specific time-slot delivery.