At Interiorze, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you interact with our website, social media platforms, or services, or when you purchase products or contact us for support.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Information You Provide to Us
Personal details: Name, mobile number, email address
Address details: Billing and shipping address
Order information: Product details, customization requirements, delivery instructions
Customer support communications: Calls, WhatsApp messages, emails, forms, and chats
Service-related information: Installation, warranty, repair, or service requests
Media shared by you: Photos or videos for service support, inspection, or damage claims
b) Information Collected Automatically
Technical data: IP address, device type, browser information
Usage data: Pages visited, session duration, referring pages, interaction data
Tracking data: Cookies and similar technologies (see Section 4)
c) Payment Information
Payments are processed through secure third-party payment gateways
Interiorze does not store card numbers, CVV, or net-banking credentials
We may receive limited transaction details such as payment status, method, and reference ID for order processing and reconciliation
2. How We Use Your Information
Process and fulfil orders, including customization, billing, delivery, and installation
Provide customer support and resolve queries or complaints
Manage warranty, repairs, and service requests
Send transactional communications (order confirmations, delivery updates, service schedules)
Improve our products, services, website performance, and user experience
Detect and prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
3. How We Share Your Information
We do not sell your personal information.
Your information may be shared only when necessary with:
Logistics and delivery partners for order fulfilment
Installation and service partners for assembly, installation, or repairs
Payment gateway providers for secure transaction processing
Government authorities or legal entities when required by law or to protect legal rights
We share only the minimum information required to perform the relevant service.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance functionality, remember preferences, and analyse website traffic.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain website features.
5. Data Security
We implement reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.
While we take security seriously, no method of online transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order fulfilment, warranty and service records, accounting, and legal compliance.
Where appropriate, data may be deleted or anonymised.
7. Your Rights and Choices
Subject to applicable laws, you may request to:
Access, correct, or update your personal information
Withdraw consent for marketing communications
Request deletion of certain personal data (where legally permissible)
To submit a request, please contact us using the details provided below.
8. Marketing Communications
If you opt in, we may send updates about products, offers, or services
You may opt out at any time by replying “STOP” or “UNSUBSCRIBE” (where applicable)
Transactional and service-related messages may still be sent as necessary
9. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from minors.
