FAQs – Interiorze Furniture (Made in Mumbai, Delivered Across India)
Below are some common questions customers ask before buying furniture online. If you need help with product size, customization, delivery, or order support, feel free to contact us.
Orders & Customization
1) Do you offer made-to-order or customization?
Yes. Many of our products are made to order. You can request changes in size, fabric colour, polish/finish, and other specifications (as applicable to the product).
2) How do I share my customization details?
On the product page, use our Customize Now / Made to Order option (or contact us) and share your requirements such as size, fabric colour, polish finish, and any reference photos if needed.
3) Can I request a custom size?
Yes. Custom sizing is available for selected products. Please share your required dimensions and we will guide you.
4) Can I customize colour or fabric?
Yes. You can choose fabric/colour options depending on availability and product type.
Pricing & Payment
5) Are prices fixed for customized furniture?
Final pricing may change if there are custom size changes, material upgrades, or special finishes. We will confirm the final price before production.
6) What payment methods do you accept?
We accept online payments through secure payment gateways on our website. (All Type Payments accepted.)
Delivery & Installation
7) Do you deliver outside Mumbai?
Yes. We are based in Mumbai and we deliver across India.
8) What is the delivery time?
Delivery time depends on the product type and whether it is made-to-order. The expected delivery timeline is mentioned on the product page or shared during order confirmation.
9) Do you provide installation/assembly?
Some products come pre-assembled, while some may require assembly. This will be mentioned in the product details.
10) How will my furniture be packed for shipping?
We use safe packaging suitable for furniture shipping to reduce transit damage and keep the product protected.
Product & Quality
11) What materials do you use?
Our furniture may include wood, plywood, foam, fabric upholstery, cane details, metal/wooden legs, and premium finishes, depending on the design.
12) Will the product look exactly the same as photos?
We try to match product photos as closely as possible. However, minor variations in wood grain, fabric shade, or finish can happen due to lighting and natural material characteristics.
13) How do I choose the right size for my room?
Check the product dimensions shown on the product page and measure your space. If you need help, message us your room size and we can suggest the best fit.
Warranty, Returns & Support
14) Do you provide warranty?
Yes, warranty depends on the product. Warranty details are mentioned on the product page. (12,24,36,48,60 to 120 months)
15) Do you accept returns?
Return/Replacement policy depends on the product type and customization. Made-to-order/customized items may have different return rules. Please check our Returns Policy page.
16) What if my product arrives damaged?
If there is any transit damage, contact us immediately with photos/videos and order details. We will assist as per our policy.
17) How do I contact customer support?
You can contact us through the website contact page or WhatsApp/phone/email
Care & Maintenance
18) How do I clean fabric sofas and chairs?
Use regular vacuuming/soft brush for dust. For stains, use a mild fabric cleaner and a soft cloth. Avoid harsh chemicals.
19) How do I maintain wooden furniture?
Wipe with a soft dry cloth. Avoid direct water and strong chemicals. Keep away from continuous direct sunlight.
